Short answer:
No—under CoolSprings Galleria’s official Code of Conduct, pets are not allowed inside the mall. Only bona-fide service animals (dogs trained to perform a specific task for a person with a disability) are permitted. www.cblproperties.comDetails & what the rule really means
| Who/what is allowed | Where/when | Notes |
|---|---|---|
| Service animals | Anywhere the public can go | Must be a dog individually trained to perform a disability-related task. Emotional-support animals do not qualify. www.cblproperties.com |
| Pets (dogs, cats, etc.) | Generally barred from the enclosed mall | The code allows an exception only for special events (e.g., “Pet Photos with the Easter Bunny”) or when walking directly to/from a pet-oriented tenant. www.cblproperties.com |
| Individual stores that advertise dog-friendly shopping (e.g., the Apple Store) | You may see references online to certain stores welcoming leashed dogs. Those reflect lax enforcement or a one-off store policy; they don’t override the mall’s house rules, and you could still be asked to leave. www.bringfido.comwww.bringfido.com |
Tips if you’re hoping to bring your dog
- Call ahead – Policies can loosen for seasonal events (e.g., Monday “pet photo” sessions at Easter), but you’ll need confirmation from mall management or the specific event flyer.
- Curb-to-store exception – If a future tenant such as a pet boutique opens, you’d still be expected to enter/exit by the most direct route, keep the animal leashed or crated, and clean up immediately.
- Outdoor alternatives – Downtown Franklin’s “Better Cities for Pets” program means many street-front shops and patios just a few minutes away do welcome dogs; that can be a more comfortable option if you’re out with your pup. visitfranklin.com Bottom line: Unless your companion is a trained service dog (or you’re attending a clearly advertised pet-friendly event), plan to leave pets at home or enjoy the many dog-friendly spots elsewhere in Franklin.